How to Manage Rivalry in the Workplace - Avoiding the Negative Effects of Rivalry

Personal rivalries can damage morale and productivity. Learn how to improve collaboration among competing team members.
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Mind Tools Newsletter 378 - Who are Your Best Customers?

In this newsletter, find out how you can identify your most valuable customers from clues which may be hidden in your sales data.
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RFM Segmentation - Identifying Valuable Customers

Learn how to use a simple technique to segment your customer database and banish "one-size-fits-all" marketing.

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Kotler's Pricing Strategies - Finding the Right Price for Your Product

This simple framework helps you identify the best pricing strategy for your product or service.

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Mind Tools Newsletter 377 - 4 Ways to Support People With PTSD

As a leader, it's important that you are "tuned in" to the needs and perspectives of your people. Would you know how to identify and support a team member with PTSD? Find out how in this newsletter.

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Flow Charts

In this video, learn how you can use flow charts to communicate processes to your team clearly and easily.

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How to Manage a Team Member With PTSD - Fostering High Performance Through Empathy

Learn how to work with team members who have post-traumatic stress disorder, so that they can manage their symptoms and cope with workplace challenges.

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Managing in Chile - Working in a Relationship-Oriented Culture

Learn how to build the trust and relationships you need to thrive as a manager in Chile.

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Mind Tools Newsletter 376 - Get the Best From Dominant People

It can be a challenge to manage the "big beasts" on your team, but find out how you can channel dominant personalities to boost your business in this newsletter.

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Managing Dominant People - Handling Strong, Challenging Personalities

Learn how to manage people with strong, dominant personalities, so that you can maximize their performance and improve relationships within your team.

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5-15 Reports - Easing the Flow of Information

Learn how to write brief progress reports that not only celebrate successes, reveal weaknesses, and set clear goals, but also boost communication, productivity and engagement.

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Mind Tools Newsletter 375 - Sleep Better, Feel Better, Work Better!

A good night's sleep will recharge your batteries and help you to work better. Discover ways to unwind, relax, and get a healthy sleep in this Mind Tools Newsletter.

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Kotter's 8-Step Change Model

In this video, learn about the eight steps you need to take to implement change powerfully and successfully.

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How to Manage Passive-Aggressive People - Bringing Hidden Hostility to Light

Learn how to identify passive-aggressive behavior, and discover strategies you can use to neutralize its harmful effects.

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Personal Ansoff Matrix - Gauging Risk in Your Career Decisions

Use this simple tool to analyse the risks when making career decisions.

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How to set up and run a Remote Interview - Recruiting Remote Candidates Effectively

Gauge how suitable your candidate is for your vacancy by preparing thoroughly, actively listening and using probing questions when interviewing remotely.

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Creating a Social Media Strategy - Building an Online Presence

Create a social media strategy that strengthens your online presence, builds brand awareness, and fosters customer loyalty.

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Mind Tools Newsletter 374 - Do Your Clothes "Fit?"

This week, explore how a good impression involves more than just professionalism and dressing smartly. It also means respecting cultural differences, too.

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