Mind Tools Newsletter 334 - Keep Hold of Your Best People!

Learn how to motivate and reward your top performers, in this week's Mind Tools newsletter.

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The 7 Cs of Communication

This video looks at a checklist that you can use to communicate clearly and effectively.

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Managing High Achievers - Harnessing Top Performers' Full Potential

Learn how to help the high achievers on your team reach their full potential.

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Eight Strategies for Effective Email - Communicating With Grace and Efficiency

Learn how to use email effectively and get the response you want.

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Mind Tools Newsletter 333 - Don't Go it Alone!

Find out how to come up with better solutions by involving others in problem solving and decision making.

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Lewin's Change Management Model

In this short video, learn how to use this model to manage change more effectively.

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How to Create a Wiki - Setting up a Collaborative Online Workspace

Learn how to set up a wiki to encourage collaboration and knowledge-building in your team.

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The Communication Strategy Framework - Planning How to Communicate Clearly

Learn how to use this simple framework to plan clear and effective communications.

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Mind Tools Newsletter 332 - How Loyal are Your Customers?

Learn how to measure - and improve - customer loyalty.

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Change Your Day, Not Your Life - With Andy Core

In this Expert Interview, performance coach Andy Core explains how you can boost motivation and productivity with small changes to your schedule.

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Net Promoter® Score - Measuring Customer Loyalty With a Single Question

Use this simple-but-powerful tool to measure customer loyalty.

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The Business Model Canvas - Understanding Your Business Model

Learn how to use the Business Model Canvas to understand your organization's business model.

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Mind Tools Newsletter 331 - How Emotionally Intelligent are You?

Learn how you can boost your emotional intelligence (EI).

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The FOCUS Model - A Simple, Efficient Problem-Solving Approach

Learn how to refine your business processes.

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Managing in South Korea - Working in an Ancient yet Modern Culture

Learn how to manage a South Korean team effectively, and find out how to work successfully in this unique culture.

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Mind Tools Newsletter 330 - How Well Do You Know Your Customers?

Learn about three tools that you can use to understand your customers better.

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Simonson and Rosen's Influence Mix - Learn What Influences Customer Purchases

Find out what factors influence customer purchases, and learn how you can make these factors work for you.

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The Action Priority Matrix - Making the Most of Your Opportunities

Use this simple tool to make the most of your opportunities.

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Mind Tools Newsletter 329 - Plan Training That Wows AND Works

Find out how to plan and run an engaging training session.

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Power Cues - With Nick Morgan

In this interview, we explore the unconscious "power cues" that have a big impact on how others perceive us.

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How Emotionally Intelligent are You? - Boosting Your People Skills

Learn what you can do to boost your emotional intelligence.

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Impromptu Speaking Skills - Preparing for Last-Minute Opportunities

Learn how to prepare for an impromptu speaking event.

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Mind Tools Newsletter 328 - 10 Presentation Mistakes to Avoid

Learn about the mistakes that you need to avoid to deliver exceptional presentations.

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Writing Effective Email - Getting People to Read and Act on Your Messages

Improve your emails and get the response you want.

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Dealing With Conflicts of Interest - Identifying and Avoiding Unethical Behavior

Learn how to recognize and handle conflicts of interest.

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10 Common Presentation Mistakes - Avoiding Common Pitfalls in Your Presentation

Learn how to give better presentations by recognizing and avoiding these common presentation mistakes.

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Managing Grumpy People - Coping With Team Members' Negative Moods

Learn how to manage a grouch effectively.

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Mind Tools Newsletter 327 - Communicate Like a True Professional

Boost your communication skills, with this week's Mind Tools newsletter.

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Keeping Things Brief - With Joe McCormack

Learn four approaches that will help you convey information clearly and concisely.

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How Good are Your Listening Skills? - Understanding Someone's Entire Message

Test your listening skills, and use the results to find out how you can be a better listener.

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Managing Extroverts - Harnessing the Energy of Your "People People"

Learn how to get the best out of extroverted team members.

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Mind Tools Newsletter 326 - Dealing With Sloppy Work

Find out how to deal with people who submit careless work, in this week's newsletter.

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Dealing With Sloppy Work - Overcoming Careless Habits in Your Team

Learn how to deal with team members who produce sloppy work.

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Solution-Focused Coaching - Using a Simple, Positive Approach to Coaching

Use solution-focused coaching to boost self-confidence and positivity.

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Mind Tools Newsletter 325 - Stay Cool!

This week's newsletter looks at how you can deal with angry people effectively.

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Dealing With Angry People - Learning how to Defuse Tense Situations

Learn how to deal with angry people, and resolve situations calmly and rationally.

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Managing in Mexico - Working in a Vibrant, Diverse Culture

Learn what it takes to be a successful manager in Mexico.

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Mind Tools Newsletter 324 - Go/No Go?

Find out which techniques you can use to decide whether or not to move ahead with an idea or project.

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Shifting Your Strategy from Products to Customers - With Niraj Dawar

In this interview, Niraj Dawar tells us why we need to shift our focus from products to customers if we want to be successful.

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TELOS - Conducting a Thorough Feasibility Study

Use this simple framework to assess the feasibility of a new project.

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Mindfulness - Staying Focused on the Present

Learn how developing mindfulness can improve your health, happiness, well-being, and relationships.

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Mind Tools Newsletter 323 - Self-Development for Busy People

Journaling has many great benefits. Learn how to make it a habit, in this week's newsletter.

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Journaling for Professional Development - Developing Yourself Through Reflection

Learn how journaling regularly can help you build new skills, develop self-awareness, and achieve your goals.

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10 Ways to Make a Bad Day Better - Simple Ways to Brighten Your Day

Learn 10 simple strategies that you can use to brighten up a bad day.

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Mind Tools Newsletter 322 - How You Can "Learn" Happiness at Work

Find out how you can be more happy, with this week's Mind Tools newsletter.

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Managing Stress - Create Calm in Your Career

Stress can negatively affect your health, well-being, and productivity. Learn how to manage it effectively.

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Dealing With Supplier Contracts - Understanding the Terms and Risks of Agreements

Learn how to review and negotiate supplier contracts.

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Mind Tools Newsletter 321 - Quicker Ways to Build a High-Performance Team

Find out how to get your new team to gel more quickly, with this week's newsletter.

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The Power of Global Teams - With Elisabeth Marx

In this Expert Interview, Psychologist Dr Elisabeth Marx tells us how global organizations can develop successful teams.

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Dealing With Seasonal Changes in Workload - Planning for Busy and Quiet Seasons

Learn how to manage seasonal ups and downs in your team.

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