Five Ways to Deal With Rudeness in the Workplace - Saying "No" to Uncivil Behavior

Rudeness in the workplace can damage people's morale and performance. Explore five strategies for dealing with rude colleagues - and managers!
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The Dunning-Kruger Effect - Judging Ability Accurately

Are you overestimating your skills? The Dunning-Kruger effect describes how people inaccurately assess their abilities and suggests a solution.
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Newsletter 466: Why Are They Leaving?

In this newsletter, find out how you can increase team productivity, positivity and retention.
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Cost-Benefit Analysis - Deciding, Quantitatively, Whether to go Ahead

Cost Benefit Analysis gives you a simple, quantitative approach for deciding whether to go ahead with a decision.
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Building a Positive Team - Helping Your People be Happy and Engaged

Positive teams accomplish far more than teams with low morale. Find out what you can do to build one.
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How to Survive High Team Turnover - Supporting Your Team in Uncertain Times

High team turnover can lead to uncertainty. Reduce the impact by supporting your team, encouraging communication, and leading by example.
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PMESII-PT - Understanding Unfamiliar or Uncertain Environments

PMESII-PT is an analytical tool developed by the U.S. military. Its elements can be adapted to get a better understanding of new business environments.
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Newsletter 465: Give a Little Love to Your Stars!

Show some love to your team members this Valentine's Day!
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Broaden and Build Theory - Using Positive Emotions to Build Success

Learn how you can boost your team's success by helping your people to experience positive emotions.
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How to Get the Best From an Extra Miler - Identifying and Protecting People Who Like to Say "Yes"

Encourage a better work ethic in your team by carefully positioning your "extra milers," and letting their positive attitude influence others.
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How to Handle Social Media Criticism - Protecting Your Reputation and Strengthening Customer Loyalty

Turn public complaints to your advantage by being proactive, positive, creative, and human online towards your customers, former employees and the press.
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Managing in Israel - Working With Politics and Religion

Manage effectively in religious and political Israel by embracing your team members' differences and beliefs.
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Newsletter 393: Learn to Love Learning!

In this newsletter, identify the ways that your team members learn best, and how you can provide training more effectively.
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The DiSC Model - Understanding People's Personal Styles

The DiSC model identifies your and other people's behavioral styles and preferences. This understanding can improve productivity and team success.
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70:20:10 - Finding the Best Mix in Training Methods

Classroom training is just one route for developing your team: effective learning can take place at any time, anywhere and under anyone's guidance.
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Newsletter 392: Banish Burnout!

Stress and exhaustion can lead to burnout at work. Find out how to spot the signs of this harmful condition and stop it damaging you and your team.
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Learning Styles - Understanding Learning Preferences

By understanding which learning style you prefer, you can learn, reason and communicate more effectively.
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How to Manage People in a Micro Business - Keeping it Personal

Succeed as a manager in a micro business by building a good relationship with the owners, defining team roles, and coping with a range of responsibilities.
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Simons' Seven Strategy Questions - Improving the Implementation of Your Strategy

Use these seven key questions to improve the implementation of your business strategy, and highlight possible problems.
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Newsletter 391: How to Avoid Bad Decisions

Making a poor decision could cost you and your organization dear. Learn how to avoid 10 common decision-making mistakes, in this newsletter.
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10 Common Decision-Making Mistakes - Avoiding the Pitfalls

Do you struggle to make decisions, or frequently get them wrong and suffer the consequences? Read our article to avoid common decision-making pitfalls.
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Managing Arrogant People - Developing Team Players

Take quick and decisive action to deal with arrogant people, before they damage your team's morale and performance.
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Newsletter 390: Write Excellent Email!

In this newsletter, learn how to avoid 10 common mistakes when writing email, and find out how to deal with information overload.
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Leadership In Hard Times - Leading - and Succeeding - in a Downturn

Difficult economic times require a robust set of leadership skills and attitudes. Learn strategies to survive, and become stronger, in hard times.
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10 Common Email Mistakes - Using Email Effectively

Improve how you communicate by email by recognizing and avoiding these common mistakes.
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What is Organization Development? - Building Company-Wide Productivity and Health

You and your team can be part of improving your whole organization's productivity and health through planned cycles of research, change and evaluation.
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Newsletter 389: Snap Them Out of a Slump!

In this newsletter, discover how to help your team beat the mid-career blues, and find out how to keep your own career on track.
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Managing People Experiencing a Mid-Career Slump - Finding Ways to Re-Energize Team Members

Some team members will experience a fall in performance despite a great start to their career, but you can help them reach new heights of achievement.
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Managing Your Career - Making the Best of Now, While Planning for Your Future

Take control of your career, instead of letting it manage you, by learning about yourself, setting goals, making opportunities, and taking action today.
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Newsletter 388: How NOT to Negotiate!

Are you getting what you want from your negotiations? Find out how you can avoid making some common mistakes and bargain at your best.
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Finding Career Direction - Discover Yourself and Your Purpose

This article helps you think about who you are, and from that identify your career direction.
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10 Common Negotiation Mistakes - Pitfalls to Avoid When Sealing a Deal

Good negotiators know what they want but are willing to compromise. Improve your negotiation skills by recognizing and avoiding some common mistakes.
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Speed Networking - Accelerating Business Relationships

Run a successful speed-networking event by following these tips, and make the best impression when you meet people by preparing thoroughly.
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Newsletter 387: Boost Your Emotional Intelligence

Emotionally intelligent people are self-aware and motivated, and can connect with their team members better. Discover how you can boost your EI.
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Celebrating Achievement - How to Help Your Team Feel Good

Do you applaud your team members' hard work and success? And what counts as an achievement anyway? Discover the benefits for everyone of fair recognition.
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Managing in Egypt - Working in a Country in Flux

Recognize the value of cultivating and maintaining personal relationships with your team members, in conservative Egypt.
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Working in a Family Business - Understanding the Pros and Cons

Find out about the advantages and disadvantages of working in a family business, and learn some survival strategies for both family and non-family staff.
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Virtual Ice Breakers - Help Remote Teams Break the Ice

Virtual ice breakers help break down barriers between team members. Use them to start remote meetings with new teams, and get people "in the mood."
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Managing in a Family Business - Balancing Your Commitments

Manage effectively in a family-run business by clearly defining your role, improving your communication skills, and gaining support for your decisions.
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Newsletter 386: Do you Communicate Effectively?

Discover how to take control of your communication, so that you can put your ideas and values across clearly, and manage distractions effectively.
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Timeboxing - Maximizing Your Productivity

Learn how to use timeboxing to organize tasks, improve productivity, increase focus, and motivate yourself and your team members to reach your goals.
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Managing in Turkey - Seizing Opportunity in a Growing Economy

Discover strategies for building strong working relationships with team members in Turkey.
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Mind Tools Newsletter 383 - Time to Think About Design!

In this newsletter, discover how you can inspire innovation and find creative solutions by putting your customers at the heart of your design process.
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Action Programs

In this video, learn how to use planned, focused lists of tasks to manage a number of projects simultaneously.
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Design Thinking - Putting the Customer at the Heart of Development

Learn how to use your customers' needs and wants to inject innovation into the design of your products, services and processes.
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Holding People Accountable - Helping People Take Ownership of Their Work

Learn how to improve team performance and productivity with strategies that encourage people to take ownership of their work.
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Mind Tools Newsletter 382 - How to be a "Whys Guy!"

In this newsletter, you'll find ways to identify the causes of problems, solve them, and make sure they don't happen again.
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What to Consider When Relocating - Things you Need to Know Before you Move

Discover the important factors you'll need to take into account as you evaluate the pros and cons of moving for your job.
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Communicating With Deaf or Hard-of-Hearing Colleagues - Overcoming Hearing Loss Challenges

Learn inclusive, accommodating strategies for improving your ability to work with team members who are deaf or hard of hearing.
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Mind Tools Newsletter 381 - How to Cope With Growing Pains

In this newsletter, discover four key strategies for growth, and understand the risks associated with each option.
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